Frequently Asked Questions (FAQs)

Get quick answers to your questions about our services and policies. For more assistance, contact our support team.

What are the default settings for the score report when creating a new exam questionnaire?

When creating a new exam questionnaire, the score report must be selected by default, and the following options should be enabled by default: 1. Show answered questions 2. Show correct answers 3. Show answer explanations 4. Show real-time rankings 5. Show the respondent's total score. This way, users can see the complete score report immediately after creating the questionnaire and answering it directly.

What is the relationship between report cards and other individual settings?

Report cards and other individual settings are mutually exclusive, so only one can be configured. Users can choose to enable either report cards or other individual settings, but cannot enable both at the same time.

What is the dependency relationship between the options in Basic Settings?

In Basic Settings, "Display answered questions" is a basic option. When this option is turned off, the preview on the right should not display the number of correct answers. The number of correct answers will only be shown when "Display participants and total score" is enabled.

What impact does the Hide Report option have on the completion page?

After enabling the Hide Report option, the completion page should hide the Save Report entry. If the answered questions are not displayed, the Save Report button should also not be shown.

What is the specific behavior of showing only incorrect answers?

After enabling the option to show only incorrect answers, the report card page after completion should display only the questions the user answered incorrectly, and correctly answered questions should not be shown.

Are there any special requirements for the Department, Name, and ID options in custom ranking information?

1. The Department dropdown single-select needs to filter exam questions 2. Name and ID need to filter exam fill-in-the-blank questions 3. When the questionnaire includes a name question, the participant’s name should be selected by default 4. After setting the participant’s department, the preview on the right needs to display the corresponding department information

After customizing ranking information, how is it displayed on the preview and answering pages?

1. After setting the name and department, the preview page and answering page should display this information 2. The preview page should display virtual information (Virtual Name, Virtual Department, etc.) 3. In non-English environments, virtual names and other information need to be localized 4. When a user has set custom ranking information but does not fill in personal information while answering, submitting should return an error

What is the relationship between custom ranking information and the password list feature?

When the report card is configured with candidate name and ID information, the password feature can no longer be used. The password list section should display the prompt: "The report card has been configured with candidate name and ID information, so the password feature can no longer be used!" When this prompt appears, users should also be restricted from clicking the password list feature.

What is the specific behavior of the daily ranking feature?

After the daily ranking feature is enabled, the leaderboard on the answering page should only display users who have answered on the current day. After a user answers for the first time, the ranking should be shown based on the actual position. If the user is the first one to answer that day, they should be shown as No. 1.

How is real-time ranking displayed on the preview page and completion page?

1. After enabling real-time ranking, the preview page and completion page should both display the real-time ranking entry 2. The ranking style on the preview page should be consistent with that on the completion page and should not wrap to a new line 3. After responses are submitted, when viewing the leaderboard, the default participant time should not display as 0 seconds 4. After responses are submitted, the ranking needs to be recalculated, and there should not be two first-place entries 5. If department information is set, the leaderboard should also display the department information
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